Privacy Policy

PRIVACY POLICY

Limoni (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of personal information when you browse our site, create an account, sign up for emails, or make a purchase:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order information and purchase history

  • Payment details (processed securely through third-party payment providers; we do not store full card details)

  • Any information you voluntarily provide through forms, customer service enquiries, or social media interactions

  • Website usage data such as cookies, device information, and IP address (used for analytics and improving our website experience)

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process, fulfil, and deliver your Limoni order

  • Contact you about your purchase (shipping updates, order queries, customer service)

  • Respond to enquiries or provide support

  • Customise and improve your shopping experience

  • Send updates, announcements, and marketing emails (only if you have opted in)

  • Conduct market research to understand our customers and improve our brand

  • Comply with legal obligations and prevent fraudulent activity

SHARING OF PERSONAL INFORMATION

We do not sell or trade your personal information.

We may share your details only with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g. Shopify Payments, PayPal, Afterpay)

  • Shipping partners (e.g. Australia Post)

  • Email service providers

  • Website hosting and analytics tools

These partners only receive the information necessary to perform their services and are required to keep your information confidential.

COOKIES & TRACKING

Our website uses cookies and other tracking technologies to improve your experience and help us understand how visitors interact with our site.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve site functionality, and provide analytics to enhance your shopping experience.

How we use cookies

We use cookies and similar technologies for purposes including:

  • Essential cookies: Required for basic website functions, like logging in or processing your cart.

  • Analytics cookies: Help us understand how visitors use our website (e.g., which pages are most popular, where visitors come from).

  • Marketing cookies: Used to deliver content and advertisements that may be relevant to you, including social media and email campaigns.

Third-party cookies

We may allow third-party providers (e.g., Google Analytics, Shopify, email service providers) to place cookies on your device. These help us measure and improve the performance of our website and marketing campaigns.

Your choices

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect some features of our website, including checkout and account functionality.

SECURITY OF YOUR INFORMATION

We take the security of your personal information seriously.

  • Our website is hosted on trusted platforms with industry-standard security measures

  • Payment information is encrypted and processed securely

  • Only authorised team members can access customer data, and solely for legitimate business purposes

While we do our best to protect your data, no method of internet transmission is completely secure.

YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data (except where we are required to retain it for legal or accounting purposes)

  • Opt out of marketing emails at any time using the “unsubscribe” link or by contacting us directly

To make a request, email us at hello@limonithelabel.com.

THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated revision date.

CONTACT US

For questions about this Privacy Policy or your personal information, please contact us via email: hello@limonithelabel.com

Last Updated on: 17/11/25 - 11am